No — all bookings include a complimentary casual membership. You’re welcome to upgrade to Premium at any time to enjoy enhanced rewards, exclusive access, and preferred pricing.

Our customer service staff are available every weekday between 9am and 5pm. Phone: 0800 220 009; Email: team@motorshare.co.nz. Want to meet us or see our vehicles in person? Feel free to visit at 27 Walls Road, Penrose, Auckland.

If you receive an email from us, you can always reply directly to it should you have any questions or comments.

Otherwise, scroll to the bottom of this page and consult our terms and conditions for answers to your questions.

MotorShare is located at 27 Walls Road, Penrose, Auckland.

While many vehicles are available for immediate booking, some require approval prior to confirmation. This helps us ensure suitability, availability, and vehicle care standards. Premium Members enjoy priority access and streamlined booking across the full fleet.

It is absolutely possible to inspect the vehicle once your booking has been confirmed. If you wish to do so in advance, or make your choice among the available vehicles, please contact us directly to arrange a visit and confirm the presence of the vehicle at our premises.

Except for our Lotus Elise (available for daily rental) and our Porsche GT4 (exclusive to members). All other vehicles have automatic transmissions.

From our website, select the type of experience you want (self-drive, chauffeur or commercial), the pick-up day, and the return day. Then choose from the available vehicles.

MotorShare is above all a private club that privileges its members. While some vehicles are available for daily rental, all our vehicles are available exclusively to our members.

You can have an instant quote automatically calculated during the online booking process, whether for our self-drive service or an event. No surprises on the final price! If you need a highly personalized quote, our team is available by phone at 0800 220 009 or by email at team@motorshare.co.nz. Want to see our vehicles in person? Feel free to visit us at 27 Walls Road, Penrose, Auckland. Our team is available for personalized quotes.

If you book in advance (at least 5 days before the pickup date), we offer a 48-hour period to change your mind without any charges. After the 48-hour cooling-off period, a non-refundable fee of 20% will be charged to secure your booking.

Note, this policy does not apply to last-minute bookings (less than 5 days before the pickup date). Within 72 hours of the rental start date, the full amount will be automatically charged.

Yes, you can request an extension of your rental period. Extensions are subject to availability and must be approved by MotorShare. Additional charges will apply.

If you haven't received a confirmation email, please check your spam folder. If it's not there, contact MotorShare customer support for assistance.

The price is based on a fixed daily rate, which varies for each vehicle category. In addition to this base price, any selected options (additional driver, reduce excess plan, etc.) and applicable promotions (weekday rental discounts, promo codes, sliding scale rates based on the number of days) will influence the final cost.

The rental includes 200 km per day. Additional kilometer fees may apply depending on the vehicle category. For more information, check our terms and conditions or contact us directly for a personalized quote!

Yes, the vehicle must be returned with a full tank of fuel. Failure to do so will incur additional fuel charges.

Basic insurance is included in the rental. Optional insurance plans, such as the Premium Plan and Ultimate Plan, are available to reduce your financial responsibility in case of damage or loss. For more information, check our terms and conditions or contact us directly for a personalized quote!

Excess is the amount payable by the customer in case of damage or loss to the vehicle. It varies depending on the insurance plan selected.

All costs are outlined in the rental agreement and terms and conditions. Additional charges may apply for excess kilometers, late returns, fuel, and optional insurance plans.

You must hold and maintain a New Zealand full driver licence or other Authorized Licence. International renters/drivers also need an international driver's licence and a valid passport. Driving licences printed with non-Roman alphabets (Arabic, Japanese, Cyrillic, etc.) must be complemented by an international driving licence. Photocopies, digital licences, learner's permits, and driver's licences with driving restrictions will not be accepted.

No, you must be at least 25 years of age to rent a vehicle from MotorShare or to drive it as an "additional driver".

Yes, additional drivers can be added to the rental agreement, provided they meet the same eligibility requirements as the primary driver. Additional fees may apply depending on the selected vehicle category. For more information, check our terms and conditions.

Vehicles can be collected and returned to the MotorShare office at the specified times agreed upon in your booking.

Yes, delivery services may be available. Please contact MotorShare for a personalized reservation.

After-hours collection and returns may be available upon request and subject to additional charges. Please contact us for a personalized reservation.

We take care of standard cleaning. We simply ask that the vehicle is returned in a respectful condition. If the vehicle is returned excessively dirty, a cleaning fee may apply.

Not yet. Please contact us for a personalized reservation.

We currently do not supply winter vehicle accessories. Please contact us for any specific requests or reservations.

The vehicle selected at the time of booking is the one you will have on the desired day. However, it may happen, for technical reasons and absolutely beyond our control, that the vehicle is no longer available and/or no longer in a condition to be driven for your event. In such cases, MotorShare commits to contacting you as soon as possible if the reservation is affected by any issue. We will work with you to find a solution, which may include replacing the reserved vehicle with another vehicle of the same category (Essential, Premium, or Private, as specified on the website) or offering you a vehicle of a higher category.

MotorShare will handle the initial receipt of any fines, speeding tickets, or other violations incurred during your booking. These will be forwarded to you, and it is your responsibility to pay them promptly. Administrative fees may apply for the processing of these violations. For further details, please refer to our terms and conditions.

No, unfortunately our vehicles cannot go onto a ferry.